Salesforce

Meet Agentforce Coworker LIVE 👋 On the agenda: → Hear from the product leaders building it → See it in action with live demos → Explore customer use cases from @Accenture + @AdeccoGroup → Ask your questions in live Q&A Watch now to see how Agentforce Coworker works — and how to put Salesforce to work for your team xitter.twitterapi.xyz/i/broadcasts/1qxvveNzn…

.@TakedaPharma uses AI agents to turn dense medical information into actionable insights Get the real-world lessons 👇

That workflow your team keeps doing over and over? Turn it into a skill. AI Skills are now available in Agentforce Coworker Tell Coworker what the workflow is in plain language — or turn a great conversation with Coworker into a skill — then run it again whenever the work comes up. Think account research, meeting prep, case classification, or flagging renewal risk. Once it works the way you want, refine it, share it with your team, and control who can access it. Build it once. Run it when you need it. See how AI Skills work: sforce.co/4zErVtP

Three lessons from putting customer-facing AI into the real world — from @SouthwestAir

🔊 sound on learn more: sforce.co/3VgfllG

Pick an emoji. Follow the line. Meet your AI agent. Who did you get? 👀

Marketing has two audiences now: people and AI agents Our CMO, Erin Oles, and @Box CMO Tricia Gellman use Palmata from @Contentful to see how AI reads their brands — what customers are asking, what content is missing, and where perception is shifting See the tools and strategies they’re using: sforce.co/4A7aHp0

Reviewing thousands of AI agent sessions to find what went wrong? There’s an agent for that. Meet Agent Optimizer. It spots common failure patterns and recommends how to fix them.

.@Accenture turned it on for 16,000 users overnight @AdeccoGroup brought it to 27,000 employees across its business How they put Agentforce Coworker to work 👇

You just handled a customer incident But one question is still hanging: who can still get to that customer data? Agentforce Coworker: → Finds three over-provisioned users → Catches a temporary access grant nobody revoked → Traces each one back to the role, permission set, or sharing rule behind it Then IT gets a prioritized fix list to review before anything changes Agentforce Coworker is built on your org’s metadata and permissions, so it doesn’t just find the gap. It knows why it exists.

You’re standing in a customer’s lobby, about to walk into a meeting... Meanwhile, a customer incident is unfolding... Thankfully, your AI teammate has your back Agentforce Coworker has already flagged it on your phone and checked whether this customer is affected Okay, now walk in 😎

Your week starts with a customer incident hitting eight of your accounts at once Agentforce Coworker figures out who needs attention first, ranks them by what’s actually at risk, then gets six emails and two call briefs ready to go Bring it on, Monday 🦾

Nearly 6 million Agentforce Coworker queries ran in September That's up 21x in three months Giving AI actual work to do comes down to four things: 1. Turn it on and get to work. Built into Salesforce, Coworker starts with the data, workflows, and permissions already there. 2. Start with trusted business context. Powered by Data 360, Coworker can work across accounts, cases, contracts, customer relationships, business rules — the context employees usually have to piece together themselves. 3. Give it the job, not every step. Hand off an at-risk renewal or customer issue, and Coworker can break down the work, bring in the right agents and workflows, and return results for review. 4. Keep people in control. Existing permissions, sharing rules, approvals, and governance still apply. And Coworker is expanding across Microsoft Teams, iOS, desktop, and more. Read the full story: sforce.co/4efanfn

What if building your next marketing audience was as easy as just asking for it? 👀

We’ve signed a definitive agreement to acquire @Cresta, bringing advanced voice agents and conversation intelligence together with Service Cloud. Connecting every customer conversation to what matters: resolution, retention and revenue. More: sforce.co/4ktcEYa