Arby's Guest Support

@EpicSnivyOP10 Thank you for reaching back out. We apologize for the service you've received, and we want to make this right. Please confirm your store location and contact information via DM so we can further assist you. Thank you! -Arby’s Care

@LordWhisperr We apologize for the service you received, and we want to make this right. Do you mind providing us with your first and last name, email address, and order date/total over DM, so we can create an investigation for this. -Arby’s Care

@PriestessKikyo1 Hi! We apologize for the service you received. Your feedback matters to us, and we appreciate the opportunity to make it right with you. Please PM/DM us with your name, and email associated with your Arby's account, so we can add a Free Sandwich Offer(s) into your account. You should see this in your deals within 3 business days. Please ensure you are logged into your rewards account with this email address. If you do not receive it, please let us know. Thanks! -Arby’s Care

@SirCheese69 We are trying to reply to you via direct message. Please follow us on X/Twitter so that our direct messages can reach you.

@JayMac_74 Hi Hazel, could you let us know the location you ordered from? As well as confirm the details of your order?

@nowak81401 Diane, let us look in to this for you. Please send us a private message with more details.

@thetimekeepr We apologize for your experience]. Please call our Guest Support Team directly at: 1-800-599-2729. They will be happy to assist you.

@little__van We apologize for your experience. Please share more details using the link below and we will make it right for you. tinyurl.com/mk3n9tnn

@poisontype_ Thank you for writing to us. For this request please reach out to your local restaurant team: locations.arbys.com/search.h… 🙂

@dominoseric We apologize for your experience, Eric. Please share more details about your restaurant visits. We value your feedback and would love to hear more about your experience, please DM us with further details and so we can get this right!

@_Ciroc_Obama Great! Thank you. We'll get them sent out to you and you can expect to receive them in 4 to 6 weeks

@TheAstroChrist Hi, thanks for coming to our restaurant! We're sorry your visit wasn't what you hoped for. We value your feedback and would love to hear more about your experience, please DM us with further details

@_Iris_Ann We'd like to send you 2 sandwich cards to make this right. Could you please send us your mailing address so we can get these to you?

@RATM64344823 We apologize for your experience. Please share more details about your restaurant visit. We value your feedback and would love to hear more about your experience, please DM us with further details and so we can get this right!

@LATANYACARTER Hi thanks for coming to our restaurant! We're sorry your visit wasn't what you hoped for. We value your feedback and would love to hear more about your experience, please DM us with further details.

@YXKryke Hi , We value your feedback please DM us with further details

@doideserveright, your refund has been processed from guest support, and please allow 3-5 business days to post.

@A5524807634962 Can you please provide the name, email, or phone number you used to complete the form?

@Maurer_AJ We will share your feedback with our Menu team for the future.

@ChillHypo July 2nd will be the last day.