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We are currently experiencing issues responding to our customers on X.
In the meantime, you can contact us on:
Facebook: facebook.com/Asda
Instagram: instagram.com/asda/
ASDA Help Centre: support.asda.com/help/
Please reach out to us there where we will be happy to assist you. Thank you for your understanding.
@IanDoug62419080 Hey there, this is something we don't like to hear! Please can you pop into our DMS, quoting "SMT" along with your full name, email address & order number as I would like to get this resolved for you 😀. Thanks - Michael xitter.twitterapi.xyz/messages/compose?recip…
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@Beth251993 Hey Beth! I have popped you a DM! I do apologise for the delayed response. Thanks, Mac 🧸
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@elliecowley Hey Helen! Apologies for the delayed response. Please check your DM's as I have sent you a message. Thanks, Mac 🍄
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@greenmaiden Hey there! Please check your DMs as I have sent you a message! Let's get this sorted for you. Thanks, Mac 🍄
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@roline83 Hi Caroline! I am sincerely sorry to hear about this. Please can you DM us the details using the 'Asked to DM' option and quote "SMT" along with your order number, full name and email address and I will look into this for you. Thanks - Barakah xitter.twitterapi.xyz/messages/compose?recip…
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@ttaggo_ Hey! Hope you are having a great day! Please check your DMs as I have sent you a message. Speak soon, Mac 🍄
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@ChrisBeattie14 Hey Chris! Please check your DMs as I have sent you a message! Apologies for the delay in getting back to you. Thanks, Mac 🍄
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@stellastarlord Hi Stella, here is a list of the animal wellfare policies we follow, to commit to farming and nature improvements : asda.com/creating-change-for…. -April
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@bmthblitzer Hey there, sorry to see this! Please follow this link and quote 'SMT' along with your full name and email address. We'll look into this for you - Zarida xitter.twitterapi.xyz/messages/compose?recip…
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@jahannusrat72 Hi there Nusrat. As you can imagine, since prime is a very popular product although we are updating our stock, it's simply flying off the shelves. All we can advise is for you to keep checking local store. Hope you get some soon - Sufyaan
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@charliegay2000 Hey, I'm sorry to hear that of this! If you could please get back to us in a message with your order number, full name and e-mail and further information in regards to this, we can look to advise further! Just select Asked to DM and quote SMT. Thanks, Chris xitter.twitterapi.xyz/messages/compose?recip…
@BimpeArcher Hi Bimpe, we don't want any of our customers to feel embarrassed when shopping with us and in the current climate low prices are more important than ever. We are aware of these claims and a full investigation is being carried out with the store management team. Kirst
We are experiencing a technical issue with amendments for orders today. If you receive items you removed & you do not want them, please hand back to the driver. Any items added to your order will not be in your delivery. The issue has been fixed for future orders.
@kaishajayneh Hey, thanks for passing your number over. I've passed that to our courier and they should get in touch with you to let you know when to expect delivery. Nothing you need to do, I'm just glad we were able to get a replacement sorted for you! 👍 Rich
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@craigspencerUTT Hi Craig, we will not be able to check the emails for this information, which is why we have asked that you send it to us here and we will get this looked into for you. Thanks, Olu :)
@LawleyBeck Hey Becky, this definitely isn't the quality we expect! Please DM us quoting 'SMT' with your full name and email address so that I can sort this for you. Thanks, Jon H 🍕
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@LogicalHarm Hey, I'd really like to get this looked into and sorted! Please can you send us a DM using the ‘asked to DM’ option, with the letters ‘SMT’, your full name, e-mail address and order reference number? I will then be able to investigate! Thank you!- Jon H
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