Binance Customer Support (@BinanceHelpDesk) header
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Official @Binance customer support. We’re here to help! Any questions, drop us a DM. Include your case ID if you have one. 24/7 live chat in 17 languages.

International
Joined August 2018
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Binance Customer Support retweeted
Security Reminder: Stay Alert to Scams as Withdrawals Resume Withdrawals are resuming in phases and opportunistic scammers may try to take advantage of this period. They may impersonate Binance through DMs, emails, group chats and even small transfers with a message attached, offering to "speed up withdrawals," give "priority processing," help you "claim compensation," or move your assets into a "Binance vault". Please remember that Binance will never: • Contact you first about your account or funds • Offer or sell you a place in the withdrawal queue • Charge a fee to unlock a network or asset • Ask you to connect a wallet, sign, authorize anything, or transfer funds to "unlock" a withdrawal • Ask you to move your assets into a "vault", "safe account", "secured wallet" or any address provided by someone else • Send you an "eligibility", "status" or "compensation claim" link • Ask for your password, 2FA codes or seed phrase • Point you to a unofficial PoR site • Offer paid "asset recovery" services Once you connect, sign, or authorize a request, third parties can move your assets — and on-chain transactions are usually irreversible. If your withdrawal is still pending, check its status in the Binance app. Anyone promising to expedite it for a fee is scamming you. Only use the official Binance app and official channels for updates. To check whether a channel, account or website is real, use the official verification page: binance.com/en/official-veri… If you see anything suspicious, or think your account may be at risk, change your password right away, review your security settings and contact in-app Customer Support. Keeping your assets safe is always our top priority. Thank you for your trust and support.
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Binance Customer Support retweeted
An update on the security incident.
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Binance Customer Support retweeted
User funds are safe. Binance will cover all hacking losses. Deposits and withdrawals are temporarily suspended while our team conducts security checks, freezes funds, and works with law enforcement. We will share a full post-mortem once the investigation is complete. Please rely only on official Binance channels for updates.
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Binance Customer Support retweeted
Our teams are aware of reports of a potential security issue and are actively investigating. User funds are completely safe. Our security teams are reviewing all relevant information with urgency, and we will provide updates through official Binance channels as soon as we have verified information. Users should remain cautious of scams and should not trust unofficial links, messages, or requests for account information.
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That video call from 'Binance' asking for funds? Pause. Binance will never DM you for investments, promise returns, or ask for money. We build tools, you draw the map yourself. Stick to official channels only, if in doubt just ask us directly. binance.com/en/blog/security…
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Binance Customer Support retweeted
Tell me you're using Binance AI Pro without telling me you're using Binance AI Pro 👀 We'll start: we just made a whole video about it. 📽️
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Stock market closed? Not necessarily. 👀 Tokenized stocks let users get exposure to equities around the clock, including nights, weekends, and holidays. That means more flexibility, but is there any tradeoffs? Learn more today in our academy article. binance.com/en/academy/artic…
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Crypto doesn’t trade in a vacuum. Because CPI and PPI can reshape expectations for interest rate decisions — and those expectations often move crypto too. Want a simple guide to why it matters - just click below binance.com/en/academy/artic…
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One platform. More markets. Fewer barriers. Accessing global financial markets can be difficult, especially across borders. Binance helps eligible users navigate crypto and expanding market opportunities through one connected ecosystem. binance.com/en/blog/markets/…
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📈 Curious about stocks but not sure where to start? Binance Academy’s new free course, Understanding Stocks: From Shares to Markets, breaks down the basics in just 25–30 minutes — from "what a share is?" to "how markets work?" and how to manage risk. binance.com/en/blog/educatio…
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The next phase of DeFi may not look like DeFi at all. Just an invisible infrastructure working in the background while users stay inside the app. This article explores how routing, APIs, and liquidity infrastructure make that possible. binance.com/en/academy/artic…
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Crypto markets don’t sleep — and liquidity is increasingly concentrating where access stays on. Explore what data reveals about tokenized equities, stablecoin reserves, wallet security, and Binance’s growing role across market infrastructure binance.com/en/blog/research…
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No crypto experience. Five roles in four years. One long game. Kane’s journey shows how early-career talent can grow through real responsibility, learning, and a commitment to going beyond what’s required. Link for your application is in the end. binance.com/en/blog/communit…
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Exchange rates explain how one currency is priced in another — but what actually moves them? This article breaks down: 🔸 Floating vs fixed vs pegged rates 🔸 Interest rates and inflation 🔸 How crypto exchange rates work differently binance.com/en/academy/artic…
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Binance Customer Support retweeted
Phishing texts often look like urgent account alerts, but their goal is simple: get you to click before you think. Learn the common warning signs and take 3 practical steps to better protect your account 👇
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AI agents need the right tools and the right controls. Agent OS gives multiple ways to build with trading, payments, wallet interactions, and more Start with what you need today and expand over time. binance.com/en/blog/ecosyste…
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What’s the fastest way to lose crypto: bad timing or bad security? Our new Crypto Risk Management course breaks down volatility, wallet safety, scams, compliance, and incident response to help you protect your assets smarter. Check it out today! binance.com/en/blog/security…
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Binance Customer Support retweeted
Zero-fee share transfers are now live on Binance Web. Transfer eligible stocks to Binance at no cost and manage your portfolio in one place. Access it on Web: Log in to Binance Web → Assets → Funding → Transfer Stocks More details 👉 binance.com/en/support/faq/d…
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Think you know everything about BTC? You probably know the pizza story, right. But do you know the full history? Let's check out our blog article below for more info, but first lets play a game, which of this answers feel like fake? binance.com/en/blog/educatio…
29%BTC had no price
36%Pizza story is fake
35%It was 40k BTC not 10k
394 votes • Final results
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