Digital CxO

A knockoff handbag so close to the real thing that the original was purchased online and the $175 replica mailed back for a refund is exactly the scheme Happy Returns now uses cameras, computer vision and its Return Vision software to catch, comparing flagged merchandise against the merchant's catalog photos for the wrong logo, the too-wide strap, the fabric that doesn't match. Fraud is the dark side of convenience, as its CEO puts it, and with roughly 9% of all U.S. returns fraudulent and more than $75 billion in merchandise at stake, the schemes are growing in sophistication as fast as the tools built to spot them. Read more about how retailers are separating legitimate returns from deliberate deception: buff.ly/0yWFWwP #AI #Retail #ComputerVision #FraudPrevention #Ecommerce

Goldman Sachs is cutting off bankers and traders from AI coding tools over security and compliance risks. The move signals a shift toward tighter AI governance on Wall Street. Read more: buff.ly/F6wytlr #AI #GoldmanSachs #AIGovernance

Salesforce has agreed to acquire Cresta, reportedly for $2.7 billion, to give Agentforce voice AI capable of holding phone conversations, answering customer questions and completing service requests without human intervention. The harder question the deal raises is how you measure whether automated customer service actually saves money, since a call an AI handles without transferring can still be expensive if the customer spends several minutes getting nowhere. Read the full article on what Cresta brings and where integration gets complicated: buff.ly/fLOCE8v #Salesforce #Agentforce #AIAgents #CustomerService #VoiceAI

Dropbox has extended the scope of its cloud storage service by adding DBX Agent Cloud, a platform that gives organizations AI agents capable of finding relevant content, proposing a plan and completing approved tasks across files already stored there. As chief product officer Mike Torres puts it, you can bring the file to the model or vice versa, and Dropbox plans to acquire Tigris Data so it can store what both humans and agents create at scale while keeping an audit trail for every action an agent performs. The full story on how the platform handles context, connectors and undo: buff.ly/yeUcvaK #AI #Dropbox #AIAgents #CloudStorage #EnterpriseAI

Gartner is forecasting that nearly a third of workers terminated and replaced by AI will be rehired by 2029, often at higher salaries, because companies are rushing into AI-driven layoffs without understanding the operational mechanics required to sustain their businesses. Just 19% of the nearly 300 chief HR officers surveyed reported having workforce planning frameworks capable of handling AI's impact, which is why Gartner's advice is blunt: stop planning for the workforce you have and start planning for the one your strategy requires. Learn what the five-stage framework changes about AI-driven layoffs: buff.ly/Vo1F4ak #AI #FutureOfWork #Gartner #WorkforcePlanning #HR

Elon Musk contributed more than $445 million to Republican candidates and allied political organizations ahead of this election, the largest donor of the cycle, and the outcome was a Democratic takeover of both chambers of Congress. Money bought an enormous campaign; it did not deliver the result, and the same limit on the industry's power showed up where data centers appeared directly on ballots, with restrictions winning 78.6% of the vote in Sunbury, Ohio and 82.4% in Granville. Read the full article on what these votes mean for AI infrastructure and the industry's relationship with the public: buff.ly/Cu3CJIO #AgenticAI #AIPolicy #DataCenters #TechPolicy #Midterms2026