Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at https://xitter.twitterapi.xyz/t.co/XkJW8Bf56m.
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Joined June 2009
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We've just replied to your DM; see you over on that side to continue troubleshooting. Thanks! xitter.twitterapi.xyz/messages/compose?recip…
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Hi there, we're sorry to read that. As advised, it's possible your account has exceeded the available amount of devices that can be linked. To confirm, please DM us a screenshot of your Security tab from dropbox.com/account/security. We can then continue from there. Thanks!
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Hey Stephen, DM us with more about what's happening if the following doesn't help: help.dropbox.com/account-acc…. You can reach us directly here 👉 xitter.twitterapi.xyz/messages/compose?recip…
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Hi again. If you already have a ticket open with Support, please send DM the case number (eg. #12345678). If the 340GB are individual files, are your clients able to download them in smaller batches instead? Let us know in DM! xitter.twitterapi.xyz/messages/compose?recip…
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Hey there, if your account is full, exporting from our app won’t work, unfortunately. However, you can download your files directly from your account online. Have a look here help.dropbox.com/sync/downlo… for the steps, and let us know if you have any further questions. Cheers!
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Hey there, we’d like to have a look at this with you. Go ahead and DM us with more details, and we’ll go from there! xitter.twitterapi.xyz/messages/compose?recip…
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Hi there! It's a cloud-based file storage where you can upload and sync your files online. Feel free to have a look here for more: youtu.be/uGKnc6zVluw?si=i5wk…. If there's something we can assist with, shoot us a DM, and we'll be happy to help! xitter.twitterapi.xyz/messages/compose?recip…
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Hey, Adam, we’re sorry to hear about that, and we’d like to know more about your experience. Please get back to us with more details, and we’ll be happy to help in any way possible! xitter.twitterapi.xyz/messages/compose?recip…
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Hey there, we’re sorry to hear about that, and we’d like to take a look. Go ahead and DM us with more details, and we’ll go from there! xitter.twitterapi.xyz/messages/compose?recip…
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Hi Mark, thanks for reaching out! Are your clients seeing an error message when trying to download your files just now? If so, is it possible your account has exceeded its bandwidth usage? help.dropbox.com/share/banne… DM us more details and we can take a look - thanks!
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Hi there, we're sorry to hear that. If you haven't already, please try uninstalling the app, restarting your device, and installing it again. If that doesn't help, please DM us a screenshot of the error, so we can have a closer look. Let us know! xitter.twitterapi.xyz/messages/compose?recip…
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Hey there, have a look at your account’s subscriptions page at dropbox.com/manage/subscript…. This will show you your space usage breakdown so you can see how your space is being used. DM us with what you find, or for any other questions. Cheers! xitter.twitterapi.xyz/messages/compose?recip…
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Hi there, thanks for reaching out. How can we help? xitter.twitterapi.xyz/messages/compose?recip…
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Hi Kyle, thanks for reaching out! Please DM us screenshots of what you're seeing, so we can take a look. We can then continue from there. Thanks! xitter.twitterapi.xyz/messages/compose?recip…
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Hi there, you've messaged the Dropbox Support team here! If there is anything we can assist with, please DM us more details, and we'll take it from there. Thanks! xitter.twitterapi.xyz/messages/compose?recip…
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Hi Brodie! We've just replied to your earlier post. Our DMs are open - thanks! xitter.twitterapi.xyz/messages/compose?recip…
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