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Fastmail

@Fastmail

Better email, calendars, and contacts. Fast, reliable email hosting for you or your business. The leading independent email service since 1999.

fastmail.com
Joined October 2009
  • Tweets9.9K
  • Following352
  • Followers13.2K
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fastmail.com/blog/not-writte… Email immutability matters even more in a world with AI - here's how we enable your use of your data in line with our values
This blog post was not written with AI

This blog post was not written with AI

Email immutability matters even more in a world of AI. Here is how we enable your use of your data, in line with our values.

fastmail.com
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Replying to @Fastmail
@Fastmail I'd really like to see integration between Fastmail and ChatGPT. Being able to access, search, manage, and compose emails directly through ChatGPT would be incredibly useful. Is this something you're considering?
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Hello!Yes, MCP connections for ChatGPT can be set up in developer mode. We believed this was about integration without this restriction. If you need more information, please contact our support team at fastmail.com/support
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Replying to @alanchau
Hello! We currently don't offer this feature, but we've documented your interest with a feature request. Thanks for letting us know this would be useful to you!
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Replying to @Bandcamp
@bandcamp Do you have a direct email address for your support? Your contact form is broken and I need to get in contact about your email servers (One of them is severely delaying emails resulting in Bandcamp Friday emails being sent on Sundays 🫠)
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Example: An email was sent from your SendGrid server at Fri, 06 Nov 2026 17:37:42 UTC but it didn't arrive to @Fastmail until Sun, 08 Nov 2026 05:33:13 UTC
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Hello! Can you please file a ticket with our support team? A support agent will be happy to speak with you more in-depth about this issue. fastmail.com/support
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hmm sent an email to @Fastmail and waiting hours for a reply. hmm maybe a sign not to sign up?
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Hello! Thanks for contacting us. It looks like we've shared an update on your ticket, and that the request is currently in progress. We appreciate you for reaching out!
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Replying to @John011235
Hello! Can you please provide your 7-digit ticket ID number (not the ticket key) so we can look into this and follow up with you?
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Investigating: We're currently looking into an issue where emails sent to support@fastmail.com and support@fastmail.help are not being generated as support tickets. The issue began on Wed, 28 Oct 2026 14:26:10 -0400. User fastmailstatus.com/cmvt81qre…
Support emails not generating tickets - Incident details - Fastmail - Status

Support emails not generating tickets - Incident details - Fastmail - Status

Support emails not generating tickets - Incident details - Fastmail Status

fastmailstatus.com
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I think I found a massive flaw in your account security
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Hello! Can you please file a ticket with our support team? A support agent will be happy to speak with you more in-depth about your concerns. fastmail.com/support
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Replying to @Fastmail
@Fastmail hello fyi controls are getting cut off on iPhone Duo in portrait mode. I.e. the search button, reply, next and previous.
Image from Rachel (@rubyonrachel)
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Hello! Can you please file a ticket with our support team? A support agent will be happy to speak with you more in-depth about this issue. fastmail.com/support
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Replying to @Fastmail
@Fastmail is it possible to have a JMAP that isn’t only read only ?
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Hello! Can you please contact our support team so we can look into this for you? fastmail.com/support
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Replying to @Fastmail
Hi Fastmail team, I'm currently locked out of my account and your tier 3 agent on the support team has been silent for 3 days. this email runs my life. can I please get some help??
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Hello! Sorry for the delay in getting back to you on this. I know it’s taken longer than it should have. One of our Tier 3 support agents will reply to your ticket as soon as possible.
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Resolved: Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible. fastmailstatus.com/cmvt81qre…
Support emails not generating tickets - Incident details - Fastmail - Status

Support emails not generating tickets - Incident details - Fastmail - Status

Support emails not generating tickets - Incident details - Fastmail Status

fastmailstatus.com
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Hi Alan, Thanks for sharing the ticket ID! We’ve looked into it and have been in touch to help. Let us know if there’s anything else we can help with.
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Replying to @Fastmail
@Fastmail Would you consider adding create/manage mail rules (filters / Sieve) to the Fastmail MCP? We can already read and file mail, but not automate. Would be hugely useful for assistants like @bot
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Hello! We've documented your interest as a feature request. Thanks for letting us know this would be useful to you!
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Replying to @imd_js
@imd_js Thank you for providing that. I can confirm that your ticket is indeed escalated to our Tier 3 agent, and it has been marked as urgent. I've made a note of your ticket so that we can get back to you in a quicker manner.
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Replying to @imd_js
Hello, can you please let us know your seven digit ticket ID? That will allow us to further look into this for you.
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Replying to @Fastmail
Why has support stopped responding to my ongoing problem ?? I have an active ticket, but no response to emails for 44 hours !
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Hi Alan, can you let us know your seven digit ticket ID so that we can look into this?
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It would be so helpful if @Fastmail mail clients had VIP notifications like Apple Mail does 🙏🏽
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@tmgBabul
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Fastmail now supports Dynamic DNS. If you run a home server and your domain's DNS is with us, your router or software can update your hostname when your IP address changes. It's opt-in. Nothing changes unless you set it up. fastmail.com/blog/keep-your-… #Fastmail #SelfHosted
Keep your home server reachable with Dynamic DNS

Keep your home server reachable with Dynamic DNS

Dynamic DNS is now available on any domain you host with us

fastmail.com
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Handy - but DNS only tells the world where your server is; the router still has to forward a port to it. And behind CGNAT, common on mobile and newer fibre lines, there's no public IP to point the name at. Does your home server get its own public IP?
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Hello! Can you please file a ticket with our support team? A support agent will be happy to speak with you more in-depth about your questions. fastmail.com/support
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Replying to @tmgBabul
Hi Babul! We do support setting notifications for VIP contacts! You can read more about this on our "VIP contacts" help page. fastmail.help/hc/en-us/artic…

VIP contacts

You can mark certain contacts in your address book as VIP contacts. You can choose special settings for your VIP contact group, including receiving notifications for messages from these contacts on...

fastmail.help
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Replying to @Fastmail
iPhone Duo app update when?
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@thatcsdude Hi Dan, can you please file a ticket with our support team? A support agent will be happy to speak with you more in-depth about this. fastmail.com/support
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Replying to @thatcsdude
Hi Dan! Our most recent update for the Fastmail app on iOS has improved support for the iPhone Duo.
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Replying to @Fastmail
That’s super cool
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Hi Brandon! We're glad to hear that this is a useful feature for you!
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