Official PlayStation Customer Support account (FKA Ask PlayStation). Posts about tips, system software updates, etc. For inquiries, visit the URL below.
Joined May 2010
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Before playing GTAVI on your new PS5 Pro console or PS5 console, visit the guide below for set up steps and help.
💡Set up your PS5 console
playstation.com/support/hard…
You can pre-load Grand Theft Auto VI starting November 10.
Make sure you have enough free storage space to install it ahead of launch!
💡Manage storage space on PS5 consoles
playstation.com/support/hard…
Concerned about PS5 console noise and/or cooling fan activity?
Place your PS5 in a space with sufficient airflow and clean the air vents as needed✨
💡Console placement and cleaning guide for your PS5
playstation.com/support/hard…
PlayStation has teamed up with Crisis Text Line, if you are struggling with your mental health, a Crisis Text Line Counselor is available to anyone living in the U.S. for free, 24/7, by texting CIRCLE to 741741
💡Crisis support
playstation.com/support/safe…
Here are some security tips to help protect your accounts:
🔹Make sure your password has at least 15 characters.
🔹Always log out of your console when done.
🔹Check your PlayStation Store transaction history frequently.
#Cybersecurity
PS5 system software update 26.07-14.20.00 is available now✨
Please check our page for the latest system software features and how to update.
💡PS5 system software update
playstation.com/support/hard…
Dealing with PlayStation 5 console power issues?
・PS5 turning off unexpectedly during use
・Console not powering on
Try troubleshooting with PlayStation Repairs (Issue Diagnosis).
⚙️PlayStation Repairs
repairs.playstation.com/s/?l…
Want to listen to your own soundtrack in game?
With compatible PS5 titles, listen to music and podcasts while gaming🎶
💡How to stream music and podcasts on PS5
playstation.com/support/subs…
🤔"I want to hide notifications from PlayStation when I'm gaming and change it back afterwards!"
Customize which pop-ups to display and when to see them from the [Notifications] setting on PS5!
💡How to manage notifications on PS5
playstation.com/support/acco…
Pre-ordered or purchased Grand Theft Auto VI before November 20, 2026?
Learn how to claim your GTA+ benefit before the redemption deadline.
💡 How to claim the GTAVI offer
playstation.com/support/game…
Personalize your DualSense Edge wireless controller:
🔹Swap stick caps
🔹Swap Back buttons
🔹Set L2/ R2 button trigger depths
Find the best suitable Dualsense Edge setup for your playstyle!
💡How to customize
playstation.com/support/hard…
If you are suspended for a Code of Conduct violation, you can check your account status at any time by visiting this page.
💡My Support
playstation.com/safety/statu…
Starting today, PS5 system software will be updated to version 26.06-14.10.00 in a phased release✨
For information about the latest system software features or if you would like to update manually, please check our guide.
💡PS5 system software update
playstation.com/support/hard…
If you experience someone being unpleasant during gameplay, you can block them.
Once blocked, they will no longer be able to view your profile or send you messages.
Enjoy your gameplay using the "Block" feature.
💡How to block/unblock
playstation.com/support/acco…
Forgot your account password?
To reset it, go to Account Management and select Trouble Signing in? > Reset your password.
💡Account Management
playstation.com/acct/managem…
💡How to reset your password
playstation.com/support/acco…
PlayStation has teamed up with Crisis Text Line, if you are struggling with your mental health, a Crisis Text Line Counselor is available to anyone living in the U.S. for free, 24/7, by texting CIRCLE to 741741
💡Crisis support
playstation.com/support/safe…
Take screenshots and record gameplay on PS5 to remember and share your greatest gaming moments!📸
💡How to capture PS5 gameplay and screenshots
playstation.com/support/game…
PS4 system software update 14.00 is available now✨
Please check our page for the latest system software features and how to update.
💡PS4 system software update
playstation.com/support/hard…
Starting today, PS5 system software will be updated to version 26.06-14.00.00 in a phased release✨
For information about the latest system software features or if you would like to update manually, please check our guide.
💡PS5 system software update
playstation.com/support/hard…
Tempest 3D audio technology allows the PS5 console to support hundreds of different sound sources✨
Enjoy an amazingly immersive sound experience that surrounds not only above and below, but all around🎧
💡How to set up 3D audio on PS5 console
playstation.com/support/hard…