Qualtrics (@Qualtrics) header
Qualtrics (@Qualtrics) profile picture

The leader in Al-powered Experience Management. Helping organizations turn customer and employee interactions into better business outcomes.

Joined January 2009
Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)Photo by Qualtrics (@Qualtrics)
Today we pause to say thank you to our veterans. To every service member across our team, our community, and beyond: we are grateful for your service, your leadership, and your dedication. #Qualtrics #VeteransDay
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When pressure builds unnoticed, quality slips and risk spikes. Join us on November 18 when our Chief Medical Officer Adrienne Boissy will sit down with Jane Goff of the @AmerMedicalAssn to discuss how to protect both your people and patients, and intervene before fatigue compromises care. Register here: qualtrics.com/events/burnout… #Qualtrics
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By capturing real consumer habits through our platform, @DoorDash delivers better customer experiences. Next order up: turning customer insights into action. See how with our XM: qualtrics.com/platform/ #Qualtrics
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Without deep operational context, AI risks widening the experience gap instead of closing it. That is why we build purpose-built AI that connects your business data with real-time customer signals, turning everyday feedback into smarter, faster decisions. Read the interview with our SVP of Core AI, Mark Hammond: cxtoday.com/the-experience-g… #Qualtrics
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Big ideas deserve an iconic stage. As XM heads to Las Vegas, we are handing the mic to the leaders who are turning insights into outcomes, driving real loyalty, and redefining customer and employee experiences. We want to hear from YOU! Submit your speaker proposal today: cvent.com/c/abstracts/190198… #Qualtrics #XMSummit
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Increasing customer lifetime value with our XM software means no more guessing what keeps people coming back. We connect everyday experience signals directly to business impact, helping teams deliver the kind of moments that make staying the easiest choice: qualtrics.com/use-cases/cust… #Qualtrics
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You know the power of XM. We’re taking it to the next level with our XM Data & AI Platform. Simulate, predict, and deliver trusted outcomes in the moments that matter most. Coming in 2027. Explore more: qualtrics.com/articles/exper… #Qualtrics
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Impactful healthcare delivery demands timely responsiveness at every touchpoint. @StanfordHealth partnered with us to deploy an AI-powered listening program that delivers patient feedback in hours instead of weeks, cutting open complaints and grievances by 30% through integrated case management. See how our platform helps health systems orchestrate exceptional care experiences: qualtrics.com/customers/stan… #Qualtrics
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This Halloween, the scariest story in business is getting ghosted. That's why our XM Data & AI Platform will help predict friction before people vanish. The result? Scary good lifetime value. No tricks, just treats: qualtrics.com/articles/exper… #Qualtrics
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A CX vision needs a path to execution. Our guide helps leaders assess customer experience capabilities, identify experience gaps and prioritize projects in a roadmap. Build a plan tied to business goals: qualtrics.com/articles/custo… #Qualtrics #CX
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Turn static journey maps into living models with our newly launched Experience Loop Diagnostic Service. Designed to connect every interaction to a trusted outcome, this diagnostic gives teams the insight to understand why each moment matters, what it is worth to the business, and how to make every decision smarter. qualtrics.com/platform/ #Qualtrics
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The elevator wait might just be healthcare's most underrated clinical tool. Shared daily moments between staff create the social capital that sends patient satisfaction soaring, and our XM platform turns those frontline signals into lasting, high-reliability care habits. Read our XM Institute Executive Director Dr. Thomas Lee’s perspective on the vital role of social capital in healthcare: qualtrics.com/articles/emplo… #Qualtrics #HealthcareInnovation
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Big news....X4 is now XM! New name, same great event. And for the first time ever, the Experience Management Summit is in fabulous Las Vegas! Join thousands of your peers for three days of networking, fun, and learning how AI can help you turn insights into trusted outcomes. You don't want to miss it. Mark your calendars: qualtrics.com/xmsummit//?utm… #Qualtrics #XMSummit
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By unifying customer feedback on our platform, @ServiceNow gives its teams the real-time insights needed to take seamless action and elevate the customer experience across every moment that matters. Read the full story: qualtrics.com/customers/serv… #Qualtrics
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Successful AI adoption depends heavily on workforce trust. Our XM platform helps leaders measure sentiment, gather continuous feedback, and implement transparent usage policies. With our platform, organizations can align AI strategy with employee needs to build lasting confidence. Read our full insights on closing the AI trust gap: qualtrics.com/articles/emplo… #Qualtrics #WorkplaceAI
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With an average of over 20,000 products in each of its 1,250+ stores that get 23 million visitors per week, there’s a lot @woolworths needs to know to better serve its customers. That's why it turned to our XM platform and has since grown its research panel 10x. See how the largest retailer in Australia and New Zealand is improving shopper experiences: qualtrics.com/en-au/customer… #Qualtrics
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Replying to @McDonalds
@McDonalds is cooking up a fuller picture of its guest and employee experience, using our XM to blend feedback with operational performance data. We’re excited to see what that combination serves up next. Read more from @constellationr: constellationr.com/insights/… #Qualtrics #AI
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In Nashville, we brought together our #AI innovation and @PressGaney's clinical benchmark data to launch Healthcare XM, a unified platform designed to reshape the human experience in healthcare. By helping health systems predict patient needs and intercept safety risks before they escalate, we’re making it easier for extraordinary care teams to deliver extraordinary care. See how it works: qualtrics.com/news/qualtrics… #Qualtrics
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We're excited to announce our NEW event series: Healthcare XM Live! Join us in a city near you as we bring healthcare leaders together to connect with peers and discover how the right technology can turn insights into trusted outcomes that increase safety, boost loyalty, and improve patient experiences. Save your spot: qualtrics.com/healthcare-xm-… #Qualtrics
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Banco Macro treats customer experience as a shield to protect trust. Real-time listening across 4M+ clients, immediate alerts on high-priority issues, and CX dashboards in 500+ branches. That's our XM platform in action. qualtrics.com/customers/banc… #Qualtrics
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