computer security person. former helpdesk.
Cyber, USA
Joined April 2014
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Oh, once in my career a week-long "P0" incident was caused behind a load balancer, behind a cluster, which had a member stored behind a RAID card – that was going bad.
It would've been detected and fixed in an hour if it was on a server under a guy's desk.
Periodic reminder I've lost a RAID10 in real life. Almost boned reconfiguring a prod RAID5 when I was Helpdesk and local-hands, Turned out later it had bad backups. I lost files on a RAID with NTFS EFS using wrong certificate.
RAID is an availability hack that's all it does.
"Matt, you have failed your Knowledge Check with 79%. The answer was B, Do not sell coworkers your prescription medication."
Genuine nightmare mode. I can defend against users wanting a free burrito coupon. I don't know how you stop someone interviewing for a fake $150,000 job on a corporate asset and doing whatever the carrot says.
Well Claude just spent 20 minutes bisecting a massive powershell script and then testing individual environment variables until it figured out what precisely in a new AV update was alarming, and making it pass clean.
*plays Levels on the incident call so everyone can focus on getting in the zone, as they yell at me to turn it off*
I recently had an AI coding assistant need to install a dependency, and the command it ran, didn't work. That's weird. So I asked. Hey why did you try to install that version that's not on Nuget?
"I'll be honest, I guessed."
I figured out one of a code quality tool will give up the second time you try to do the exact same thing lol
Woot came across a one-off software release obviously before they had it wired into their CI, with all the developer comments 🫶
You are just not prepared for what these sound like @TracketPacer @shenetworks
Honestly, having to corral various AI agents and give them super-explicit instructions for idiots, thinking of how they're gonna screw it up, and how the capabilities differ between them and their cost, has given me a lot more sympathy for (good) managers/executives.