I actually published it yesterday as promised.
Link: medium.com/@oyindebrah/the-p…
I would like you thoughts on this article and how customer feedback has ever helped you as an organization :)
#CX #CustomerExperience #CustomerFeedback #Data #CustomerSuccess
How did @Risevest know that I am still on my laptop🤣🤣
This is so accurate lol
176
Rooting for you always, Eke.🙌🙌
He is a very solid guy tbh.
Good morning everyone.
Very late yesterday I was tagged in screenshots of some tweets made by a senior executive at @Risevest around 2013 and earlier that give us very serious concerns. To avoid a knee jerk response, I forward same to our leadership team immediately I received them and this morning we have initiated an internal review and have convened a meeting with our whole team to handle this with the seriousness it requires.
To be clear, Risevest was started by myself, Bosun Olanrewaju and Tony as a company that is a home to everyone who wants to do great work, with respect and love for every group of people.
While these comments are from years before we even conceived of the company, they are not casual and they are too serious to be dismissed as "shitposting". They most definitely do not reflect the values of our company and so far we have not seen any evidence that this reflects the character or actual actions of the executive in question.
However, we want to assure everyone offended by it that we fully understand why anyone would be offended by such statements and have commenced an internal review of the executive's work and conduct to determine the right course of action.
As many of you have witnessed over the years, when any matters like these are in concern, we handle it firmly, thoroughly and without favoritism no matter who is involved at any level. We thank everyone who has raised this concern and ask that we be given time to ensure this matter is handled well not only for the sake of those who have raised the issue but also for the sake of our team members, stakeholders and every other person who such comments have offended.
Thank you
Regards,
Eke Eleanya Urum
CEO, Risevest.
230
I have interacted with this person one-on-one and I can assure you that he is not bigoted or sees you for your tribe or anything.
You are hurting someone’s business and the livelihood of others by spreading such fake information.
Risevest CEO Eke Urum is a tribal bigot. His old tweet calling Yoruba women cheats proves it. Now he wants to investigate an executive for the same offence.
The Yoruba Times has reviewed the public statements and social media history of Eke Eleanya Urum, CEO of Risevest, following his announcement of an internal review of an executive's old tweets. What we found is deeply troubling.
Urum, in an old tweet, wrote: "Yoruba women will cheat to stupor but they will use fire jollof and 'olowo ori mi' to confuse your senses. Works every time."
This is not satire. This is not a joke taken out of context. This is a man painting an entire ethnic group of women as promiscuous and manipulative. This is tribal bigotry. Plain and simple.
Yet this same man now positions himself as the arbiter of what is offensive. He called an executive's old tweets "too serious to be dismissed as shitposting" and promised to handle the matter firmly and without favouritism.
The Yoruba Times asks: who handles the CEO? Who reviews the reviewer?
Urum cannot lead an investigation into offensive tweets when his own Twitter feed contains the exact same kind of offence. He cannot claim to stand for respect and inclusion while his own digital footprint disrespects Yoruba women in sweeping, degrading terms.
If Risevest is serious about accountability, the internal review must include the CEO. His old tweets are public. They are on record. And they are indefensible.
But we suspect no such review will touch him. Because power protects itself. And tribal bigots rarely face the consequences they are so eager to impose on others.
Yoruba women deserve better. Not a CEO who insults them, then pretends to be a moral leader. Not a company that talks about values while its founder's old posts say the quiet part out loud.
Eke Urum owes Yoruba women an apology. Not a statement. Not a review. A public, unconditional apology.
Anything less is hypocrisy. And The Yoruba Times will not look away.
285
How can these people be found but kidnappers cannot be found and they receive bank transfers?
Please make it make sense?
As at February an organization mistakenly sent 1M naira to a guy’s OPay account they called him multiple times he insisted the he won’t send it back according to the officers they said the management of the business told him to take 100k from it and refund it and after that he still refused and all of a sudden his number stopped going through. He thought
233
This survey exists because customer experience conversations in Nigeria often focus on blame instead of systems.
Please take some time to fill your thoughts here, they will be much appreciated. docs.google.com/forms/d/e/1F…
87
Business owners talk about stress and volume.
Customers talk about response time and follow-up.
Which perspective do you think matters the most when it comes to customer experience? 🤔 #CX #CustomerExperience #BusinessOwners #CustomersFirst
Early survey responses suggest that customer experience issues are often less about “bad customers” and more about unclear processes and communication.
Still gathering data — more insights soon. 🔜
Are you a business owner or someone who buys something online?
Please take some time to fill this survey about your experience, it takes less than 3 minutes to complete: docs.google.com/forms/d/e/1F…
Are you a business owner or a customer?
Please take some time to fill this survey about your experience, it takes less than 3 minutes to complete: docs.google.com/forms/d/e/1F…

























