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Welcome to the U.S. Postal Service official Social Customer Response site. Hours of Operation: M-F: 8am-10pm ET. Sat: 9:30am-6:00pm ET. Closed Sunday.

Washington, DC
Joined November 2014
Need help with a USPS delivery or have a question? The ONLY way to receive support from USPS is by clicking the direct message button on this page. Please do not reply to comments claiming to offer help or support. These comments are not affiliated with USPS. Connect with us directly through the secure direct message option.
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The Social Customer Response Center will be closing on Wednesday, December 31 at 5 p.m. EST. We will be back Friday, January 2 at 8 a.m. EST.
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The Social Customer Response Center will be closing on Wednesday, December 24 at 5 p.m. EST. We will be back Friday, December 26 at 8 a.m. EST.
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The Social Customer Response Center will be closing on Wednesday, November 26 at 5 p.m. EST. We will be back Friday, November 28 at 8 a.m. EST.
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Need help with a USPS delivery or have a question? Our team is here to help – just send us a message on our official Facebook page: facebook.com/USPS. Social Customer Response hours of operation: Monday through Friday, 8 a.m. to 10 p.m. and Saturday, 9:30 a.m. to 6 p.m. Closed Sunday.
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To honor the late former president Jimmy Carter, the Social Customer Response Center will be closing on Wednesday, January 8th at 6 p.m. EST. We will be back Friday, January 10th at 8 a.m. EST.
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Winter Storm Blair Impacting Delivery: Heavy snow, freezing rain, icy conditions, and severe weather events in the Central Plains through the Mid-Atlantic (Kansas, Iowa, Illinois, Indiana, Ohio, Kentucky, West Virginia, Virginia, Pennsylvania, Maryland, Washington D.C., and New Jersey) are impacting the processing, transportation, and delivery of mail and packages. This includes delays with our Air Network suppliers which ultimately impact timely delivery into our USPS network. We are closely monitoring the situation within our own USPS network and that of our Air Network suppliers. Learn more: b.link/yjcxpwoz Air Network Supplier Service Alert Links: ups.com/us/en/service-alerts… fedex.com/en-us/service-aler… Please allow additional time for final delivery of your item.
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U.S Postal Service will resume acceptance of mail and packages to Canada beginning Monday, January 6. Learn more: b.link/dpk16xmx
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In observance of the New Year, the Social Customer Response Center will be closing on Tuesday, December 31st at 6 p.m. EST. We will be back Thursday, January 2nd at 8 a.m. EST.
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In observance of Christmas, the Social Customer Response Center will be closing on Tuesday, December 24th at 6 p.m. EST. We will be back Thursday, December 26th at 8 a.m. EST.
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USPS suspension of acceptance of mail and packages bound for Canada continues at this time. “The U.S. Postal Service has been advised by Canada Post that the strike by its employees has ended. USPS suspension of acceptance of mail and packages bound for Canada remains temporarily unchanged as we monitor Canada Post’s progress as they process the volumes that were staged during the strike. We anticipate reopening acceptance of Canada bound volume within the next two weeks and we appreciate our customers patience as we continue to monitor developments in Canada.” Learn more: b.link/f659kq7b
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📣IMPORTANT NOTICE📣 Effective Nov. 29, 2024, USPS will temporarily suspend international mail acceptance to Canada due to the national strike by the Canadian Union of Postal Workers. Please refrain from mailing items to Canada until further notice. For updates: b.link/t0f8oelt
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In observance of the Federal Holiday, the Social Customer Response Center will be closed on Thursday, July 4th. We will be back Friday, July 5th at 8am.
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SEVERE WEATHER AFFECTING MAIL DELIVERY Multiple severe weather events are impacting the processing, transportation, and delivery of mail and packages across the U.S. Due to these weather events, please allow additional time for final delivery of your item. To see if your area is affected: about.usps.com/newsroom/serv…
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In observance of the Federal Holiday, the Social Customer Response Center will be closed on Monday, February 19th. We will be back Tuesday, February 20th at 8am.
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Severe weather events across the U.S are impacting the processing, transportation and delivery of mail and packages. Please allow additional time for final delivery of your item. For additional information, please visit: about.usps.com/newsroom/serv…
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In observance of the Federal Holiday, the Social Customer Response Center will be closed on Monday, January 15th. We will be back Tuesday, January 16th at 8am.
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In observance of the New Year holiday, the Social Customer Response Center will be closed on Monday, January 1st. We will be back Tuesday, January 2nd at 8am.
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In observance of the Christmas holiday, the Social Customer Response Center will be closed on Monday, December 25th. We will be back Tuesday, December 26th at 8am.
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