We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system.
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ALT IMAGE: A person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million? Helping you be #EnergyAware
ALT IMAGE: Two people sat on a sofa discussing energy costs TEXT: Advice for renters Helping you be #Energy Aware
ALT IMAGE: Someone holding an energy bill inside a house TEXT: Understanding your energy bill. Helping you be #EnergyAware
ALT IMAGE: An elderly woman consulting a professional at a desk. TEXT: Help paying your bill Helping you be #EnergyAware
ALT Alt text: Ofgem graphic showing a person sitting at a table with paperwork, alongside a lightbulb containing a pound symbol. Text reads: “Struggling with energy costs? You’re not alone.”
ALT Alt text: Ofgem graphic with a hand pressing a “HELP” button. Text reads: “If you’re finding it hard to pay your energy bills there is support available. Taking a few simple steps can help you stay on top of your energy costs.”
ALT Alt text: Ofgem graphic with a customer support headset icon. Text reads: “Talk to your supplier. If you're worried about paying your bill, contact your energy supplier as soon as possible. They must work with you to agree a payment plan you can afford and tell you about any support schemes you may be eligible for.”
ALT Alt text: Ofgem graphic showing an open hand beneath an energy lightning-bolt symbol. Text reads: “Check what help you can get. You may be able to get extra support with your energy costs. This could include grants, benefits, emergency support or help from charities. Getting expert energy advice can help you find out what's available.”
ALT Alt text: Ofgem graphic showing a mobile phone with a speech bubble. Text reads: “Get free energy advice. National Energy Action offers free advice and support to households struggling with energy costs. You can also visit Ofgem's website to find information about your rights and the support available from energy suppliers.”
ALT IMAGE: A person angrily looking at their phone TEXT: Complaining to your energy company Helping you be #EnergyAware
ALT Alt text: Graphic promoting the Energy Innovation Summit 2026 with the text: “Energy Innovation Summit 2026. Have you registered?” on an orange-to-purple gradient background. Ofgem, Innovate UK and Energy Innovation Summit logos appear along the bottom, with a white audience and speaker icon on the right.
ALT TEXT: We’re taking action to relieve, repay and reform energy debt for consumers. Providing support now, making repayment easier and helping prevent future debt. IMAGE: Someone holding an energy bill
ALT TEXT: Relief: helping consumers get back on top of energy debt. A Debt Relief Scheme will target debt built up during the last crisis. IMAGE: A woman smiling
ALT TEXT: Repay: helping keep vulnerable consumers protected while supporting them to get back on track with their supplier by agreeing a repayment plan. Linking charities, debt advisors, suppliers & customers together on more realistic payment plans. IMAGE: A phone showing someone's energy account
ALT TEXT: Reform: helping make it easier for consumers in the future to avoid falling behind on bills, and providing choices which work for them. Making it simpler to get a new account when you move house, preventing debt build up. IMAGE: A set of house keys
ALT TEXT: 3 top tips for reducing your lighting bill
ALT IMAGE: Three different lightbulbs
ALT IMAGE: A lightbulb and a light switch
ALT IMAGE: A motion sensor controlling whether a lightbulb is on or off