Sam D'Arc

Hendon Jr. on Veterans Day, Cirillo & Collingridge on ÆTHR, Souza on AI | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/2lgQQBpPK…

“We don’t change unless we’re federally regulated or 60 Minutes shows up with a camera.” One dealership’s pricing process started working *against itself.* Amanda Grappone Osmer, Chief Vision Officer at Grappone Automotive, says salespeople started sending showroom customers home to submit an internet lead for a better price. The fix? One upfront price across every sales channel. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/osmer-on-d… - Thank you to our partner The Presidio Group! Check them out by visiting: thepresidiogroup.com/

Osmer on Dealership Succession, Hansen on Service-Lane Acquisition | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/2LPXkEleK…

Fixed Ops Friday w/ Aldo de Cima, Jesse Colburn, & Michael Darlin | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/2OdXEOKyj…

Out-of-state car deals are getting harder to handle from one office. Justin Buzzell, Vice President of Financial Services at @MorganAutoGroup, says having people who actually work in each state has become the cleaner way to navigate different title rules.

30% of this dealer’s used inventory still comes from auctions. Charlie Spradlin, General Manager at Art Moehn Auto Group, explains how strict recon targets keep those buys profitable. “I believe you have to have very strict guidelines on what you allow to your team and what you want them to accomplish." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/cartaya-on… - Thank you to our partner @HaigPartners! Check them out by visiting: haigpartners.com/resources/t…

Why Out-of-State Car Deals Turn Into Train Wrecks 90 Days Later (And How to Avoid Them) Stream the full episode now of Industry Spotlight, hosted by @samdarc: 1:20 Out-Of-State Ran On A Giant Book. 4:00 Local People In That State Win. 4:45 Bad Registrations Can Shut You Down. 5:15 Every Store Guessed On Its Own. 6:30 Customers Vanish After The Sale. 8:15 Short Fees Get Eaten Later. 9:00 DMV Rules Change Monthly. 10:35 Old Provider Was Less Robust. 12:55 Platform Creates Accountability. 16:15 Titles Need A Pizza Tracker. 18:20 Communication Lives In Email. 22:35 Out-Of-State Treated Like In-State. 27:15 Finance Managers Aren't That Busy.

Digital Retailing Was a Broken Promise. Here's What Finally Fixed It. @samdarc's conversation with Noah Lee, Director of Product Consulting for Multi-Solution Sales at @CoxAutomotive: 0:00 AI Agents Skip Stores Without Upfront Prices. 4:35 Dirty Data Would Take Years To Clean Manually. 6:00 Old Data Sets Kill Trust And Opt-Ins. 11:55 Online To In-Store Is Still Broken. 13:30 Over 80% Want To Buy Online. 13:45 85% Of Customers Redo Steps At The Store. 14:30 Digital Deals Close 46% Higher. 14:35 Digital Deals Bring 26% More Gross. 16:30 Digital Retailing Was A Fake Promise. 20:00 AI Agents Filter You Out Too. 20:45 Digital Shoppers Negotiate Less. 21:30 Throughput Matters More Than Anything. 25:10 People Are The Biggest Block To Change.

“If we can be honest, we can be transparent, we can allow our customers to know what it takes to buy this car.” California’s CARS Act is changing the pricing conversation from message one. Vaughn Triolo, Platform GM at Peddar Auto Group, says stores are tightening website pricing plus first-response quoting to meet the new requirements. The “come in for a price” step is disappearing from the process. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/triolo-on-… - Thank you to our partner @CarMax! Check them out by visiting: carmaxauctions.com/CDG

Fixed Ops Friday w/ Richard Meneely, Bill Egan, & Matthew Whittenberger | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1DGleVvaV…

The next 24 months will reshape the car business. 9 predictions I expect to happen by 2029: 1) China begins its first pilot of U.S. auto retail. 2) AI eliminates 50%+ of dealership BDC jobs. 3) A 20-person dealership sells 200 cars a month. 4) Dealer software stacks shrink from 30 vendors to 10. 5) Agent-to-agent car buying becomes the standard. 6) A 10-person automotive startup reaches a $1B valuation. 7) Dealers begin opting out of OEM co-op programs en masse. 8) Technician productivity doubles without technicians working more hours. 9) The first major dealership runs nearly 24/7. Things are gonna get funky.

Zuniga on People, Novoa on Co-op, Kline on Risk | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1PKqrNnAW…

Ricart on Ford Pro Elite, DeCecco on AI, Le on China Enterance | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1MJgNbPDy…

“Why wouldn't you spend 200 bucks to lose 200 bucks on a set of tires to retain a customer?” Tire pricing is becoming a retention play. @RichLupo, Fixed Operations Director at @AppleTreeHonda1 and @AppleTreeAcura, explains why losing money on the first set can help keep future maintenance inside the dealership. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner The Presidio Group! Check them out by visiting: thepresidiogroup.com/

This dealer group is doing $1.5 million a month in tire sales. Dave Rogers, Fixed Operations Director at Piazza Management Company, explains why tires have become a major part of its fixed ops retention strategy. “About 90% of the work we do on a car is in the wheel." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner The Presidio Group! Check them out by visiting: thepresidiogroup.com/

Fixed Ops Friday w/ Dave Rogers, Tully Williams, Ed Roberts, & Richard Lupo | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1YGNrbLrA…

Barron on Tech, Johnson on Dealership Workplace, Kaulback on AI | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1qJVmyWgw…

Wyler on Sponsorship, Hudson on "No Sell Nell", L'Ecuyer on AI | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1Xxygwolb…

Fixed Ops Friday w/ Dave Rogers, Pam LeJeune, & William Demaree | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1nxeLMYyZ…

Hartman on Carvana, Pharr on F&I, Spradlin on Transforming BDC | Daily Dealer Live xitter.twitterapi.xyz/i/broadcasts/1nJOLQPga…