Sojan Jose (@sojan_official) header
Sojan Jose (@sojan_official) profile picture

Building @chatwootapp · YC W21, W17 AI, startups · SF ↔ Kerala ⚽ LFC · KBFC · 🏏 CSK

San Francisco, CA
Joined October 2008
Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)Photo by Sojan Jose (@sojan_official)
The @chatwootapp team usually works remotely. But over the last couple of weeks, we've been together for an SF offsite. It's been really good to work side by side. Of course, we got the long overdue @ycombinator sign photo 📸 We've also been shipping. A few updates 👇
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You never stop learning in this line of work 🙃
Happy to announce I finally ran into the Norway Problem. h/t noyaml.com wow
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Why does Codex Browser ask me to verify passkeys using my phone or tablet, while regular Chrome lets me use the native macOS passkey picker with Touch ID? Any reason Codex Browser can’t do the same? @JamesZmSun @ajambrosino
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Just gave Emma a try, and it's surprisingly fun to talk to! Compared to Dots, Grok Bot and all other AI agents, having a face that actually reacts and shows expressions makes a huge difference. It completely changes how the conversation feels.
The first AI persona you’ll actually want to meet face-to-face. Most AI personas stare blankly while you talk. Emma reacts while you’re still speaking. After 18 months of research at @nuance_ai, this is Emma, built on Nuplex, our full-duplex audiovisual foundation model.
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ChatGPT wish list: when I’m actively talking to my dot on my computer, don’t send me a mobile notification for every message in the same conversation. @adamhfry @_samirism @ajambrosino
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Dots wish list: swipe right on a message in the iOS app to reply in a thread, like in iMessage. Would make conversations with Dots much easier to navigate in chatgpt app. @adamhfry @_samirism @ajambrosino
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After watching that atrocity against PSG, glad to see some banger penalties from our lads 😂
These are some of the best penalties I've ever seen, wait for Joe Gomez's 🥶 xitter.twitterapi.xyz/BarcolaEnjoyer/status/…
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Beautiful explanation. Worth a read 🤯
Many of you don't understand how serious this is, so let me break it down. In computer science there is a famous kind of puzzle called 3-SAT. You are given a long list of yes-or-no switches and a set of rules about how they must be arranged, and you have to find a combination that satisfies every rule. The obvious way to solve it is to try every combination, but each new switch doubles the number of possibilities, so a puzzle with a few hundred switches would take longer than the age of the universe to brute force. For decades, the smartest people in the field found clever tricks that made this a little faster, but every trick still hit the same wall: the time required kept exploding as the puzzle grew. About 25 years ago, two computer scientists, Russell Impagliazzo and Ramamohan Paturi, working with Francis Zane, turned that wall into a formal idea. They proposed the Exponential Time Hypothesis, which says this explosion is not a failure of human cleverness but a law of nature. No algorithm, however brilliant, will ever solve 3-SAT without the time blowing up exponentially. Nobody could prove it, but almost everyone believed it, and it became one of the foundations of modern computer science. Researchers used it as a measuring stick. If you could show that solving some other problem quickly would also crack 3-SAT quickly, you had shown that problem was hopelessly hard too. Hundreds of papers, across scheduling, graphs, logic and much more, rest on this one assumption. Now an internal AI model at OpenAI claims to have broken it. It says it found an algorithm that solves these puzzles meaningfully faster than the hypothesis allows, and it has checked the proof in a computer verification system called Lean. And here is the remarkable part: the very people who proposed the hypothesis, Impagliazzo and Paturi, along with MIT's Ryan Williams, are now leading the public review of whether a machine has disproved their own idea. So what happens next? If the disproof holds, a large part of theoretical computer science has to be revisited. Every result that said "this problem cannot be solved faster, assuming ETH" loses its foundation, and researchers will have to work out which of those walls were real and which were simply where we stopped looking. It does not mean everything becomes easy. The new algorithm is still slow in absolute terms and this is not the famous P versus NP problem being solved. But it means our map of what is possible was wrong in a place we were very confident about, and it was an AI that redrew it. If the disproof fails, the hypothesis survives and the field breathes out, but we will still have watched an AI produce serious, checkable work on one of the deepest questions in the discipline, closely enough that the founders of the idea had to take it seriously. Either way, something has shifted.
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One of the most requested features in Chatwoot. Took us some time to get this out, but auto-translate is finally here 🙂 Customers can write in their language, and your team can reply in theirs. Chatwoot handles the translation both ways, right within the conversation.
Introducing Auto-translate in Chatwoot 🌍 Support customers in their own language, without having to speak it. 🇫🇷 Customer writes in French → You read it in English. 🇬🇧 You reply in English → They receive it in French. Automatically translated, both ways. Works across live chat, WhatsApp, email, social, and more.
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Off the waitlist for Claude Duet! 🎉 Time to try another personal assistant and see if it can take a few more things off my plate 😄
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Asked Grok bot to make animated avatars for each of my bots. So much cuter now. The defaults are nice, but I'd love to bring my own to my ChatGPT dot and Grok bots, like ChatGPT pets. A custom hook to change animations with activity or mood would make them feel more personal.
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We are living in a pretty crazy timeline !! 🤩
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Gave @hark_labs a try. Hard to resist another personal AI assistant when I’ve been following what @adcock_brett is building with Figure. Connected Gmail, and within minutes it surfaced a bunch of relevant plans I hadn’t been paying much attention to. Pretty good first impression. I liked the simple UI too. I’ll stick with ChatGPT dots for now. Most of my life context is already there, and Spaces makes it easier to work with. Still keeping an eye on Hark though 👀
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Contacts, Companies, and Help Center are getting some major improvements. Voice calls are coming to the Chatwoot mobile app too. Alongside the bigger projects, we've addressed a lot of papercuts across the product. There's plenty more in the pipeline 👀
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A few team members are staying in SF for another week. If you use Chatwoot, tell us what's working, what's frustrating, and what you'd like us to build next. We'd love to hear it.
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Been using my dot a lot since OpenAI DevDay, but Spaces has been the sleeper hit for me. I was juggling movie watchlists, research and a task tracker in Library. It never quite worked the way I wanted. One of the first tasks I gave my dot was to organize all of that, plus recent conversations, into Spaces. Now it keeps everything organized and updated. Feels like a second brain I can actually see, edit, and build on.
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