
ALT Most employees never set out to cause a breach. Research has long supported this. In their paper “Users Are Not the Enemy”, Anne Adams and Angela Sasse found that when security rules clash with how people actually work, people find ways around them. Our inbox is a clear example. Security training tells staff not to trust emails from strangers, yet in reservations, answering strangers is their job. Knowing the rule does not help when the job requires breaking it. How staff feel about security matters too. Research has found that security behaviour depends not only on how well employees understand the risks, but also on how they feel about security policy. Hotel employees do not deliberately ignore the SOPs. No employee wants to be the one who gets caught out by a phishing attack. The breach is not carelessness. It is the result of relying on guidance that does not match the reality of the industry.


























