Decagon (@DecagonAI) header
Decagon (@DecagonAI) profile picture

AI agents for concierge customer experiences

San Francisco
Joined January 2024
Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)Photo by Decagon (@DecagonAI)
Effortless.
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For the first time, you can try our voice agent right on our website. Give it a call and hear the difference for yourself: decagon.ai/product/voice#dem…
Introducing Alto, our new voice model from Decagon Labs. Alto powers our duplex architecture which lets agents listen, speak, and act at once. It delivers a 5+ percentage point lift in resolution with ~700ms responses on live calls.
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Decagon retweeted
So excited to announce Alto, our newest voice model. Alto is fast, natural and smart. It responds in under 700ms and can guide users through the most complex workflows. Customers can no longer distinguish Alto from human agents. Shoutout to the team at Decagon Labs.
Introducing Alto, our new voice model from Decagon Labs. Alto powers our duplex architecture which lets agents listen, speak, and act at once. It delivers a 5+ percentage point lift in resolution with ~700ms responses on live calls.
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Introducing Alto, our new voice model from Decagon Labs. Alto powers our duplex architecture which lets agents listen, speak, and act at once. It delivers a 5+ percentage point lift in resolution with ~700ms responses on live calls.
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I'm excited to share that I'll be speaking at #SGLangSummit this week! I'll be sharing our work on speculative decoding at @DecagonAI, including when to choose EAGLE vs. DFlash, the latency-throughput tradeoffs, and where we're headed next. See you there!
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Devin can do more than ship PRs. @DecagonAI used it to run an inference research lab. One Devin orchestrates, subagents chase competing hypotheses in parallel, and every idea is tested against replayed production traffic on @modal GPUs. The result was up to 2.5× more throughput per GPU.
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Decagon retweeted
Great seeing Devin used to improve inference efficiency, this is something that normally takes many engineers but using Devin to keep looping for improvements is likely how things will be done going forward
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Decagon retweeted
I'm hosting a voice/audio research night with @DecagonAI and @Accel on Nov 9. @nishnik from Meta Superintelligence Labs, @chongz from Cartesia, and I are each giving a quick talk then it’s just hanging out with other speech people if you work on voice in SF come through! luma.com/j3ddfdsw
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“Please hold. Your call is very important to us”
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Decagon retweeted
Next up on First Pass: A conversation with @EveraertDante, a voice AI researcher at @DecagonAI on Duplex Models LLMs are turn based. Duplex Models are constantly "listening" streaming audio in and out simultaneously.
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Decagon retweeted
Had a blast talking with @jaminball and @palak_go on First Pass about why transcription shouldn’t be on the critical path for voice agents, and what it actually takes to go audio-native. Thanks for having me!
Next up on First Pass: A conversation with @EveraertDante, a voice AI researcher at @DecagonAI on Duplex Models LLMs are turn based. Duplex Models are constantly "listening" streaming audio in and out simultaneously.
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Decagon retweeted
marketing team advised that I shitpost less and try to provide some real value to the world, so here's what I've been working on recently!
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Introducing Experiment Hub: our new experimentation platform for testing which changes improve your Decagon agent without disrupting ongoing updates.
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Decagon retweeted
i'll be speaking at sglang summit in SF, nov 12-13! going to walk through the post-training and inference work we’ve been doing at Decagon, and how we scaled out our RL training pipelines to ~1T param models if you’re going, let’s say hi! sglang.io/summit @sgl_project
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Introducing Duet Apprentice. Build and improve agents with the context already in your onboarding docs, customer escalations, and Slack conversations.
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Meet Chord, our new speech model by the Decagon Labs team. Post-trained to preserve pace and voice naturalness, Chord has increased resolution rates in every deployment it was used in.
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