We help companies build better, more human customer experiences with AI.
Joined February 2024
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AI is changing how designers work, making it possible to explore more ideas and build faster.
Sierra Product Designer Leonard Jung shares how he created Mossy in just two weeks, and what he learned along the way.
Read more: sierra.ai/blog/mossy
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Heading to HLTH 2026? Join Sean Robbins, COO of the Blue Cross Blue Shield Association, and Clay Bavor, Co-Founder of Sierra, for a fireside chat on how AI can improve the member experience. Catch it at the Sierra booth on Tuesday, November 17, at 1:00PM.
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The opportunity is not simply to digitize a phone call, but to orchestrate an outcome. In health care, that means using AI to create more connected, personalized experiences, so people don’t have to start over at every step of their journey. Katya Andresen of The Cigna Group and Bret Taylor recently discussed what it takes to turn that opportunity into meaningful outcomes.
Read more: lnkd.in/gXiFxCey
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Most teams start AI on chat. @tilt started on voice, the real test of how well-built an AI agent is.
Now they keep improving theirs with Ghostwriter as a teammate in Slack. Read more: sierra.ai/customers/tilt
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As AI got great at coding, many predicted the end of the entry-level job. At Sierra, we thought the opposite.
When AI handles more of the code, the things that matter most are creativity, judgment, and ambition — and new grads have these traits in spades. They are also AI natives: the first generation to grow up with ChatGPT and Claude as everyday tools which gives them a huge advantage in an applied AI company like Sierra.
We believe that these new grads will define the next generation of great companies, so we launched the APX program two years ago. If you’re scrappy, entrepreneurial, and want a high degree of agency, we hope you’ll apply.
Read more: sierra.ai/blog/two-years-of-…
Today companies have to choose between blocking personal agents or letting them act like real end users. Personal Agent Protocol gives them multiple points on that spectrum.
Arya Asemanfar on First Pass with @jaminball and @palak_go
At HLTH, we're talking about how quickly the patient experience is changing. Join Dr. Mitesh Patel, Head of Clinical, and Bhavish Gummadi, GM of Healthcare, for a conversation on reimagining patient engagement in the age of agentic AI.
Find them at the Sierra booth (#2840) on Monday, November 16 at 4:00 PM.
Excited to share that Sierra has acquired Anon.
Daniel Mason and team built Anon to help enterprise AI agents securely use websites the way people do, and in doing so have tackled some of the hardest challenges in making agents reliable and secure for enterprises at scale.
Welcome Daniel, Richárd Hruby, and Hardik Patil!
Read more: sierra.ai/blog/sierra-acquir…
Excited to be inducted into JPMorganChase Hall of Innovation. Read here: sierra.ai/blog/jpmorganchase….
AI is commoditizing the basic building blocks of many customer experiences.
Introducing Accelerators, which build and maintain those workflows out of the box, while Ghostwriter customizes them for your business. So your team can focus on what truly differentiates your business.
Read more: sierra.ai/blog/accelerators
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Guardian has been keeping its promises to customers since 1860. Now, they're partnering with Sierra so millions of customers can get answers in seconds. Read more about our work together: sierra.ai/customers/guardian
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We’re proud to partner with @EnsembleHP as it helps nearly 50,000 patients a month find coverage, with care and empathy on every call.
Read more: globenewswire.com/news-relea…
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Last year, Sunita answered @Singtel customers one conversation at a time. Today, she helps design the AI agent that answers thousands of them, and her and her team's frontline experience is why they get it right.
Learn more about the Singtel partnership with Sierra: sierra.ai/customers/singtel
Sierra is headed back to HLTH November 15-18! @claybavor will take the main stage to share what’s next for AI in healthcare. And be sure to stop by booth #2840 to hear directly from customers and partners about how they’re using AI to transform their business.
👉 Attending HLTH? Book time with our team and request a demo: calendly.com/sierra-events/h…
We've redesigned Agent Studio around Ghostwriter.
Now Ghostwriter works alongside you wherever you are in Agent Studio. It finds problems, makes the fixes, and tests them, while your team stays in control of what goes live.
Read more: sierra.ai/blog/redesigning-a…
