Fixing hidden tech misalignment, unlocking growth. 🇺🇸 AI Advisor. @TinySeedFund mentor. Investor: @1SecondEveryday, @shiratronics_i, @empower_sleep
Minneapolis, MN
Joined April 2007
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John M. P. Knox retweeted
Fun stuff going on in PebbleOS modding world - someone added BLE support to unlock their car, fully offline (watch connects directly to car, proximity unlock)
Aim your agent at the repo (github.com/coredevices/Pebbl…) and ask for whatever your heart desires :)
John M. P. Knox retweeted
#AI will create a demand Shock. What if your customers go out of business?
E.g., transcription agencies. – @robwalling @microconf #microconf #reykjavik #SaaS
“Service” is the most important word in Software as a Service.
Software has become fungible. Hospitality is rare, and supporting your customers’ goals will never go out of style.
#saas #AI #saaspocalypse
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I had an incredible #AI experience getting support on my @ouraring through the iOS app. I expected a hassle to get my ring replaced, but the AI pulled diagnostic data from the app and quickly determined I needed a replacement.
Then it arranged the shipment. It pulled up the size, color, and model of the ring to replace, along with my shipping address, for confirmation. I answered yes to everything and got a confirmation email minutes later.
The whole interaction took maybe five minutes.
This kind of white-gloved AI service seems incredible today, but will become standard among many brands in 2027.
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John M. P. Knox retweeted
What if the artifact is going away? For instance, seats in a customer support platform. – @robwalling @microconf #microconf #reykjavik #SaaS
John M. P. Knox retweeted
Introducing Rakazo, the best open-source Grok Bot alternative
→ Bring any model or sandbox
→ Works with your ChatGPT or Claude subscription
→ Multiplayer: your team and bots in the same chat
→ $15/mo, or self-host with one prompt
→ Mac, Windows, Linux, iOS, Android, and web
Try it today: rakazo.com
At this week's Executive AI Roundtable, one founder said of AI: "Adoption is not the issue. The issue is organizing the company around the technology."
They expect that to cost jobs: "I think there are more people who need to be let go than people who need to be converted."
Another founder sees AI moving people "up the ladder to a position where they are much smarter and can do stuff that they couldn't do before."
My notes cover both views, what one founder says an AI ban does to AI use, and how one CEO's company skips CVs and lets most candidates into a quick phone interview:
movingavg.com/essays/ai-adop…
#AI #Leadership #SaaS #AIAdoption
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Who gets the most out of AI-written ad copy? At my MicroConf Europe roundtable in Reykjavik, someone put it this way: AI moves you from writer to editor, and "if you are much better [at] being an editor, that helps; if you are much better [at] being a writer, then it doesn't help much."
One founder at that table fits the first case. An agent reads their sales demo recordings, pulls out what prospects say about their biggest pain points, and drafts ads in the prospects' own words. Then they edit every ad by hand: "I'm not good at writing copy myself, but I know when something doesn't sound [right]."
What else that table hands to AI in ad work, and what they keep:
movingavg.com/essays/ai-dele…
#AI #Copywriting #GoogleAds #MicroConf
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John M. P. Knox retweeted
Things are taking off at @HelloUntangle.
Divorce attorneys/paralegals want great AI, customized specifically for them.
btw, we chose the name "Grace" for our agent because during divorce, everyone needs a lot of it.
John M. P. Knox retweeted
🙏 Huge thank you to everyone who pre-ordered Idea to Traction.
It doesn't come out until next week, and it's already the #1 New Release in its category on Amazon. 🔥
If you haven't grabbed a copy yet, there are 3 days left to get the pre-order bonuses. Pre-order the hardcover and you get:
📚 The ebook or audiobook free
🎙️ A live Q&A with me next week
📝 Four worksheets covering topics from the book
Link below 👇
The AI adoption quadrant:
- good leadership, aligned team
- poor leadership, aligned team
- poor leadership, misaligned team
- good leadership, misaligned team
Once you know where you stand, you have a better chance of improving your organization.
#AI #AIAdoption #disruption #innovation
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At one of my AI roundtables at MicroConf Europe in Reykjavik in September, a founder described surveying customers about adding AI features to the product. This came back:
"I am so upset that you even sent out a survey. It means you're thinking about putting AI in. If you put AI in, I'm gonna walk."
Running AI inside your business and putting AI into your product are separate decisions. Your customers may feel very differently about the second one than you do.
The rest of my notes from both tables are about the first decision: what founders hand to AI inside the business, and what they still keep.
movingavg.com/essays/ai-dele…
#AI #SaaS #ProductStrategy #MicroConf
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John M. P. Knox retweeted
The most dangerous competitor to a $100M software company might be a $5M startup with no sales team.
Traditional enterprise software companies spent years building large sales organizations, implementation teams, and customer support operations.
AI is changing the economics.
A smaller company can potentially automate onboarding, support, prospecting, and parts of implementation while charging significantly less.
The incumbent might have 10x the revenue, but also 10x the organizational complexity and a cost structure built for a different era.
That’s what makes this AI cycle interesting.
The biggest disruption might not be better software. It might be competitors operating at a fraction of the cost.
John M. P. Knox retweeted
You can now use Geocodio for Australia and New Zealand! 🇦🇺🇳🇿
We're kicking off the launch at @LaraconAU tomorrow. Hope to see you there!
𝗚𝗲𝗼𝗰𝗼𝗱𝗶𝗼 𝗻𝗼𝘄 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝘀 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 𝗮𝗻𝗱 𝗡𝗲𝘄 𝗭𝗲𝗮𝗹𝗮𝗻𝗱. Geocode addresses by API or spreadsheet, calculate driving distances, and add Australian Census and electorate data to your results.
geocod.io/updates/2026-11-02…
ALT Geocodio graphic reading “Now geocoding in Australia and New Zealand,” with example addresses converted to latitude and longitude coordinate pairs
John M. P. Knox retweeted
the most valuable secret of 2026 is how to make your engineers’ productivity go 100x rather than 0x with AI
in my eleven years of engineering, i have never before seen bigger gulfs in eng org effectiveness. orders of magnitude between the most and least AI proficient
Larridin CEO @rfradin says AI is creating 100X engineers while turning other employees into "human slop cannons":
"This whole argument people had for years about the 10X engineer has obviously been settled. We now have 50X, 100X engineers, but it's really only 10% of your employees."
"The bottom 25% of your employees have become much less productive with AI. They've become human slop cannons."
"Probably the most bullish number in the Anthropic S1 was how little money they actually get from their average enterprise customer, cause it's going to get larger."
"Our message to employers isn't, you need to get rid of those 25% of your employees. It's you need to do a much better job with the very boring work of training, organizational transformation, measurement."
@Larridin
A founder at last week's Executive AI Roundtable built an AI pipeline: every commit that lands on master updates the documentation, which feeds marketing pages, which feed ad creative. I asked who in the company built all of it.
"I tried to get the team to do it. I tried."
The AI systems a CEO builds stay the CEO's problem until someone on the team can run them. What founders are doing to get that work off the CEO's desk, and where they disagreed:
movingavg.com/essays/who-own…
#AI #Leadership #Founders #CEO
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Your smartest employees may be your biggest barrier to AI adoption. They’ve invested heavily in their expertise and will go to great lengths to defend the old way of doing things. It’s easier to call AI dumb and dangerous than to learn how to navigate this new world.
“It is difficult to get a man to understand something when his salary depends upon his not understanding it.” – Upton Sinclair
#AI #SaaS
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John M. P. Knox retweeted
Strategic buyers are really scared that you might not be around in 3-5 years. That fear prevents them from paying the old multiples. – @einarvollset @robwalling @microconf #microconf #reykjavik #SaaS #AI